Go-Live Recovery
Ensuring Seamless Financial Operations for Healthcare Organizations
At Incisive Consultants, we understand the critical nature of a smooth transition during the implementation of new revenue cycle systems in healthcare organizations. Our dedicated team of experts specializes in assisting healthcare providers in recovering and optimizing their revenue cycle processes post Go-Live. With our comprehensive suite of services, we aim to alleviate the financial burdens associated with system transitions and ensure the uninterrupted flow of revenue.
Real-World Example of Go-Live Recovery
Incisive Consultants led a team that swiftly assisted an Epic client in overcoming major revenue cycle complications after their go-live. In just four weeks, his team managed to cut their Candidate for Billing (CFB) down from eighteen days to only nine.
Following the reduction, the empowered the client by co-creating an executable CFB reduction plan. The team aligned on the necessary activities with client stakeholders to push CFB down to six days over a three-month period.
What steps lead to this outcome?
Our four essential pillars are the foundation of our successful engagements. Here are some examples of the activities we perform within each pillar for this service offering.
Value Targeting
Group similar known issues together and assign a net revenue improvement or cash acceleration value.
This helps to prioritize the issues that will have the biggest impact on revenue and cash flow.
Calculate total net revenue improvement and cash acceleration opportunity based on the organization's performance against industry benchmarks or goals.
This helps to set realistic expectations and track progress.
Reporting
Process Improvement
Create and facilitate an issue tracking and resolution list and meeting that has representation from clinical operations, patient financial services, and IT.
This ensures that everyone who is involved in the issue resolution process is aware of the issues and is working together to find solutions.
Assist clinical operations and patient financial services with understanding issue resolution options and which we recommend.
This helps to ensure that the best possible solutions are implemented.
Assist IT with creating, testing, implementing, and training end-users on solutions to high priority issues.
This helps to ensure that the solutions are implemented correctly and that end-users are able to use them effectively.
Create executive-level dashboards that show ticket volumes, turnaround times, and estimated work effort or duration to bring ticket volumes down to acceptable levels and revenue cycle KPIs back to baseline.
This provides senior management with visibility into the progress of the Go-Live Recovery project and helps them to make informed decisions.
Utilize reports to uncover quick wins like edits holding the most claims and AR erroneously and edits and rules that are frequently being overridden or bypassed.
This helps to identify areas where quick improvements can be made.
Change Management
Create RACI (Responsible-Accountable-Consulted-Informed) matrix to accelerate issue resolution, approval, and communication.
This helps to ensure that everyone who is involved in the issue resolution process knows what their roles and responsibilities are.
Identify users requiring remedial training and meet directly with them to walk through challenging, changed, or new workflows.
This helps to ensure that end users are able to use the new workflows effectively.
Create tip sheets and quick reference guides to flatten the learning curve for end users.
This helps to make it easier for end users to learn the new workflows.
Go-Live Recovery
Ready to recover and optimize your revenue cycle post Go-Live? Get in touch with us today to schedule a consultation. Our team of experts is here to address your questions, assess your specific needs, and outline a roadmap toward financial recovery and operational excellence.